Privacy Policy

Last updated: August 27, 2026

This Privacy and Cookie Policy explains how Property Restoration Aberdeen (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit this website, contact us, request an estimate, or communicate with us by telephone.

Owner and Data Controller: Property Restoration Aberdeen
Privacy email: [email protected]

Personal Information We Collect

Information You Provide

When you submit a contact or estimate form, we may collect:

• First and last name.
• Email address.
• Telephone number.
• Service requested.
• Property or service-location information included in your message.
• Details about your restoration needs.
• Any other information you voluntarily provide.

Please do not include sensitive personal, financial, medical, insurance-account, or government-identification information unless we specifically request it through an appropriate secure method.

Telephone and Call-Attribution Data

When you call a telephone number displayed on this website, our call-attribution provider may process:

• The telephone number used to make the call.
• Date, time, and duration of the call.
• Referring website, advertisement, campaign, or search source.
• Device, browser, and approximate location information.
• Call-routing and call-outcome information.

Information Collected Automatically

When you visit the website, our servers and approved providers may automatically process:

• IP address.
• Browser and device type.
• Operating system.
• Pages visited and referring URL.
• Date and time of access.
• General geographic location derived from an IP address.
• Website-interaction and attribution information.
• Error, security, and system-log information.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries and estimate requests.
• Contact you about requested restoration services.
• Schedule consultations or service appointments.
• Route and evaluate telephone enquiries.
• Identify the marketing source that generated an enquiry.
• Operate, secure, maintain, and troubleshoot the website.
• Prevent spam, fraud, misuse, and security incidents.
• Maintain business and legal records.
• Comply with applicable laws and lawful requests.
• Establish, exercise, or defend legal claims.
• Send marketing communications where permitted and where any required consent has been obtained.

We do not sell personal information for money. If we use personal information for targeted advertising, cross-context behavioural advertising, or another activity legally defined as a “sale” or “sharing,” we will provide any notices and choices required by applicable law.

Legal Bases for Processing

Where European or UK data-protection law applies, we rely on one or more of the following legal bases:

• Consent: for non-essential cookies, marketing communications, call recording where consent is required, and similar optional processing.
• Steps requested before entering a contract: to respond to an estimate or service enquiry.
• Performance of a contract: to provide services requested by a customer.
• Legitimate interests: to operate and secure the website, respond to business enquiries, prevent fraud, and measure enquiry sources, provided those interests are not overridden by individual rights.
• Legal obligation: where processing is necessary to comply with applicable law.
• Legal claims: where information is needed to establish, exercise, or defend a claim.

Consent may be withdrawn at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Service Providers and Data Recipients

We may disclose information to providers that process it on our behalf, including:

• Website-hosting and technical-support providers.
• Email and form-delivery providers.
• Customer-relationship and enquiry-management providers.
• Call-routing and call-attribution providers.
• Security, spam-prevention, and system-maintenance providers.
• Professional advisers, insurers, regulators, courts, and government authorities where legally required.
• A successor or purchaser involved in a merger, acquisition, reorganisation, or transfer of business assets.

Providers should receive only the information reasonably necessary to perform their assigned services and must process it subject to appropriate contractual and security safeguards.

Services Used on This Website

Google Fonts

The website may request font files from Google servers. When fonts are loaded remotely, Google may receive technical information such as the visitor’s IP address, browser details, and request information.

To minimise unnecessary third-party requests and international data transfers, we may self-host the font files. If Google Fonts continues to load remotely, it must be accurately disclosed and handled in accordance with applicable consent requirements.

Analytics, Advertising, and Social-Media Tools

At the time this policy was prepared, no separate Google Analytics, Meta Pixel, advertising pixel, social-media interaction tool, or Amazon Associates integration was confirmed.

These services must not be added to this policy unless they are actually installed. If one is added later, this policy and the consent configuration must be updated before the service begins collecting information.

Cookies and Similar Technologies

Cookies and similar technologies may store or access information on a visitor’s device.

We classify them as follows:

• Strictly necessary: Required for website security, form submission, network operation, or consent-preference storage.
• Functional: Used for optional features such as embedded maps.
• Analytics: Used to measure website use and performance.
• Marketing and attribution: Used to connect visits or advertising sources with enquiries and telephone calls.

Except where legally exempt, functional, analytics, marketing, and attribution technologies will not load until the visitor provides the applicable consent.

Managing Cookie Preferences

When required, visitors can use the consent banner to:

• Accept all optional technologies.
• Reject all optional technologies.
• Select individual categories.
• Reopen and change their preferences.
• Withdraw previously provided consent.

A persistent Cookie Preferences link is available in the website footer. Rejecting optional cookies should not prevent access to the website’s essential information or contact methods, although certain optional features—such as an embedded map—may remain unavailable.

Browser settings may also be used to delete or block cookies. Blocking strictly necessary storage may affect website operation.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, dispute-resolution, and security requirements.

Information may be retained longer where required by law or reasonably necessary to establish, exercise, or defend legal claims. Once no longer required, it will be deleted, anonymised, or securely isolated.

International Data Transfers

Some providers may process information in the United States or another country outside the visitor’s jurisdiction.

Where European or UK data-protection law applies, we will use an approved transfer mechanism where required, such as:

• An adequacy decision.
• The EU Standard Contractual Clauses.
• The UK International Data Transfer Agreement or UK Addendum.
• Another legally recognised safeguard.

Visitors may contact us for information about safeguards relevant to their personal information.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

No internet transmission or storage system can be guaranteed to be completely secure. Visitors should avoid submitting confidential or sensitive information through an ordinary website form.

Privacy Rights

Depending on location and applicable law, individuals may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Restrict or object to certain processing.
• Withdraw consent.
• Request a portable copy of qualifying information.
• Opt out of qualifying targeted advertising, sale, or sharing.
• Appeal the denial of a privacy request where applicable.
• Lodge a complaint with an appropriate regulator.

These rights may be subject to legal exceptions. We may need to verify the requester’s identity before fulfilling a request.

Exercising Privacy Rights

To submit a privacy request, contact:

Email: [email protected]

Please include:

• Your name and contact information.
• The nature of your request.
• Enough information to identify relevant records.
• Your preferred response method.

We will respond within the period required by applicable law. Where the GDPR or UK GDPR applies, this will normally be within one month, subject to any legally permitted extension.

Authorised agents may submit requests where allowed by law. We may request evidence of the agent’s authority and verification of the individual’s identity.

Children’s Privacy

This website is intended for adults seeking property-restoration information and services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so that we can review and delete it where appropriate.

External Websites

The website may link to third-party websites. We do not control and are not responsible for their privacy, security, accessibility, or content practices. Visitors should review the privacy notices of those services.

Do Not Track and Universal Opt-Out Signals

Some browsers provide “Do Not Track” or legally recognised universal opt-out signals.

Where applicable law requires recognition of a browser-based opt-out preference signal, we will process that signal as required. The website’s consent system should also allow visitors to reject optional analytics and marketing technologies directly.

Changes to This Policy

We may update this policy when our website, providers, processing practices, or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.

If a change materially affects processing based on consent, we will request new consent where required.

Questions and Complaints

Questions or complaints about this policy may be sent to [email protected].

Individuals in the European Economic Area or United Kingdom may also lodge a complaint with the data-protection authority in the country where they live or work. We encourage visitors to contact us first so that we can try to resolve the concern.